Management & Leadership

Management & Leadership

Perfecting customer care on the telephone

Perfecting customer care on the telephone

Consultative selling

Consultative selling

Developing and managing a customer-centred culture

Developing and managing a customer-centred culture

ILM NVQ in Management 3

ILM NVQ in Management 3

So you are a Treasurer now

So you are a Treasurer now

The customer is always right - or are they?

The customer is always right - or are they?

Key account management

Key account management

ILM Supervisory Management Lvl 3

ILM Supervisory Management Lvl 3

Leading your team

Leading your team

Developing working relationships with clients

Developing working relationships with clients

Managing professionally

Managing professionally

Communicating effectively

Communicating effectively

Certificate for Professional Workplace Coaches Lvl 3

Certificate for Professional Workplace Coaches Lvl 3

Managing budgets and forecasts

Managing budgets and forecasts

Introducing finance

Introducing finance

Sales negotiations

Sales negotiations

NVQ L5 Diploma in Management

NVQ L5 Diploma in Management

Work smarter not harder

Work smarter not harder

Managing business finance

Managing business finance

ILM Level 5: Award in Management

ILM Level 5: Award in Management

Making a presentation

Making a presentation

Finance for non-financial managers

Finance for non-financial managers

Understanding how people learn at work

Understanding how people learn at work

E-mail Etiquette

E-mail Etiquette

Leading a team

Leading a team

Coaching skills at work

Coaching skills at work

Achieving sales targets through account planning

Achieving sales targets through account planning

Communicating effectively at work

Communicating effectively at work

Handling difficult people

Handling difficult people

Certificate in Coaching & Mentoring in Management Lvl 5

Certificate in Coaching & Mentoring in Management Lvl 5

More...

ILM Award in Team Leading Lvl 2

ILM Level 3: Award in First Line Management

Managing confrontation and resistance

Elevator pitch

Winning business through marketing

Exceptional customer care

ILM NVQ in Management 4

Managing a sales team

Coping with stress at work

Where Are You in all of This

Foundation Degree

ILM Level 5: Diploma in Management

An introduction to management accounts

Working together as a top team

Managing stress at work

Effective communication

NVQ Leisure Management Lvl 3

Influencing skills

Effective cross-selling

Confident credit control

Leading change

Working in a winning team

Giving brilliant feedback

Building your assertiveness

Appraising people

MA Management

Delegating effectively

Successful presentations

Advanced selling skills

Dealing with difficult people

Successful negotiations

Leadership and Management Apprenticeships

Making team briefings work

Coping with change

Stopping the time bandits

Conducting interviews at work

Writing for results

Developing your customer service

Taking the stress out of dealing with clients

Negotiating successfully

Problem solving techniques

V1 Verifier

Management and Leadership

Emergency First Aid

ILM Team Leading Lvl 2

Delivering a project

Improving your effectiveness - making it happen

Building commercial awareness

How do I make that sale?

Strategic leadership

ILM NVQ Management Lvl 5

Building a budget

Introducing company accounts

Planning and Prioritising

ILM Certificate in Team Leading Lvl 2

Leadership and Management training / Qualifications

Asserting yourself with confidence

Handling the media

Customer care in the back office

The effective team leader

BA Management

ILM Certificate in First Line Management Lvl 3

Recruiting, interviewing and selection

CMI Diploma in Team Leading

Time management and prioritising

British Computer Society Level 1

Coaching

ILM Level 2 Team Leading (Award & Certificate)

Leadership and Management of your Community Sports club

Delegation at work

Handling difficult people

Making the most of meetings

ILM Certificate in Team Leading Lvl 2

NVQ Operational Services Lvl 2

NVQ Operational Development Lvl 2

Managing under-performers

Increasing sales on the telephone

Making sales appointments on the telephone

The key elements of business planning

Becoming confidently assertive

ILM Level 3 First Line Management (Award, Certificate & Diploma)

Equality and diversity

A1 Assessor

Selecting the right person

Developing stakeholder partnerships

Club Management/Disability

Lead your team!

Time management through assertiveness

Effective influencing skills

The newly appointed manager

Making that sale!

Using NLP to improve how you communicate

Managing customer service

Winning the deal - the successful sales meeting

What do you promise your customers?

ILM Level 3: Certificate in First Line Management

ISRM Operations Certificate Lvl 2

Team Building

ILM Level 2: Award in Team Leading

Managing and motivating performance