Funding Opportunities
Customer service courses for your business
Give staff the skills and motivation to improve customers experiences and to sell your services more effectively through our approved training provider Tourism South East.
These are In-house courses which are delivered where and when it suits you.
Courses for your frontline customer service staff:
Welcome Host 1 day - £43
The UK's number one customer service course - core practical skills for all staff to improve their day-to-day performance (nationally-recognised City and Guilds qualification available).
Welcome Host Plus 1 day - £43
Empower staff to maximise sales opportunities and manage tricky situations through advanced communications and customer handling skills, up and cross-selling.
Welcome All 1 day - £25
Learn how to welcome and look after customers with disabilities and varying access needs - ensuring you are truly fit for business.
Welcome Line 1 day - £45
Make the telephone and email a real business tool - develop a team capable of sales and service excellence on the phone and online.
Effective Upselling 1 day - £43
Take the guess work out of the selling process and maximise each customer sales opportunity. Learn valuable tips on how to entice customers and secure a higher profit margin.
Courses for supervisors, team leaders and managers:
Welcome Management 1 day - £50
Develop service strategies for your business and learn how to deliver them through customer-focused staff (nationally recognised accreditation available)
Lead, Motivate & Succeed 1 day - £45
Build on your management and leadership skills and drive outstanding customer service standards and performance through the team.
Creating the Vision 1 day - £20
Use the London 2012 Olympics and Paralympics as inspiration to create a tailored service strategy for your business.
Selecting the Team 1 day - £20
Get your recruitment right to build a service- centred team.
Reviewing the Performance Half day - £10
Set service standards; monitor, evaluate and manage performance.
Going the Extra Mile 1 day - £20
Review accessibility and develop new solutions to improve your welcome to all customer and their individual needs.
Training the Team 2 days - £40
Learn one-to-one and group training techniques to give your frontline staff strong service skills.
Creating the Coaches 1 day - £20
Discover effective strategies for cascading coaching and mentoring skills throughout.
To book your place contact Nicola Smith on 01483 518952 or email nicola.smith@sportactivensa.co.uk
South East coaching bursary
There is currently a coaching bursary programme hosted by the South East region in partnership with SkillsActive.
To find out more, please visit the SkillsActive bursary website.