In 2007, 130,000 jobs in the sector were unfilled because no suitable candidates were available. This represents one in five jobs. Our sector requires technical training to deliver its core business, but ongoing development ensures business competitiveness, productivity and staff motivation is maintained.

The benefits at a glance:

• Enhanced profits
• A more competitive business
• Reduced recruitment costs
• Fewer unfilled positions
• Less waste and increased profitability (research from the National Audit Office stated that a typical 50-employee company could save £165,000 every year by filling its skills gaps)
• Efficient, well-motivated staff equipped with the tools and initiative to drive your business forward (over 45% of employees say that they would feel more motivated if their organisation invested in their skills)

In our sector, research has shown that there are major skills gaps in technical and soft skills.

Soft skills encompasses training in communication right through to leadership. These are more important than ever, with competition to acquire and retain customers on ever tighter budgets. Research in our industry has identified major skills gaps in key areas, with 79% of staff lacking customer service skills and 64% of managers claiming they needed better management and leadership skills.

Technical skills are also another major area that needs investment. 60% of UK coaches don't hold a relevant qualification.

The National Skills Academy delivers the full range of soft skills both face and face and through our innovative e-learning programmes and approved training courses.